What is CEC Luxembourg ? - European Consumer Centre Luxembourg

CEC is a short form of "Centre Européen des Consommateurs".

This is French and means European Consumer Centre.

In this text, we write “CEC Luxembourg”.

CEC Luxembourg helps me if I have a problem with a company.

The company must be in another country.

The company must be in the EU, Norway, or Iceland.

What is the EU?

EU stands for "European Union”.

It is a group of 27 countries in Europe.

CEC Luxembourg helps me with all my questions about European consumer law.

What is consumer law?

Consumer law means:

When I buy something, I have rights.

For example: I can return an item if it is broken.

CEC Luxembourg does this for free.

How can CEC Luxembourg help me?

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CEC Luxembourg informs me about my rights.

My rights when buying a product:

What is a product?

A product is an item you can buy.

For example: a car.

My rights when buying a service:

What is a service?

It means: A person does something for me.

I give money to the person.

For example: The person repairs my car.

CEC Luxembourg helps me before and after I buy something.

CEC Luxembourg gives me tips, so I don’t get problems.

For example:
Before I buy something, I check the reviews.
If many buyers are happy with the product.
I can probably trust the seller.

CEC Luxembourg helps me if I have a problem with a company.

CEC Luxembourg contacts the company.

It tries to solve the problem in a way that everyone is happy.

What tips can CEC Luxembourg give me?

CEC Luxembourg gives me many tips.

The tips help me:

When I travel.
Example: when I go on holiday.
When I go shopping.
When I use services.
For example: a repair.
When I buy a house or an apartment.
When I buy a vehicle.
For example: a car or a motorbike.
When I want to protect myself from scams.

What is a scam?

A scam means: A person lies to get money or things.

For example: I order something, but it never arrives.
The seller promises to give me my money back.
But I don’t get any money back.

When I want to protect myself from fake products.

What are fake products?

Fake products are products that have a brand (mark) name on them.

But they are not made by that brand (mark).

When I want to shop sustainably.

What does it mean to shop sustainably?

I shop in a way that protects nature.

I buy products that do not damage the environment.

For example:

A T-shirt made from biological cotton.
A T-shirt from a second-hand shop.

When can CEC Luxembourg help me?

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Here are some examples of when CEC Luxembourg can help me:

My flight is cancelled or late.
My suitcase is damaged, lost, or late.
I have a disability.
What are my rights when I travel?
I want to rent a car in another country.
For example: I am on holiday.
I pay a company for one week.
In return, I get a car.
I bought something online, but there is a problem.
For example: The company doesn’t deliver the product.
Or: The product is broken.