The European Consumer Centre Luxembourg offers consumers assistance free of charge, in matters of European consumer law.

Has your flight been cancelled or delayed? Did your online purchase not go as planned? Or have your consumer rights generally not been respected in Europe? We are not only at your disposal via our online forms, yet equally by phone or even at our offices.

Our Network

The European Consumer Centre GIE Luxembourg is part of a network of 29 European Consumer Centres in the European Union, as well as in Iceland and Norway (European Consumer Centres Network - ECC-Net). The ECC-Net also cooperates with the International Consumer Centre in the United Kingdom. We inform consumers about European consumer law and assist them in the settlement of cross-border consumer matters.

How can we help you?

More information under the topics

Are you aware of your rights as a European traveler?

What you need to know to buy safely, online or in a shop.

Telecommunication, financial services, dating and health: everything you need to know.

Information on selling or renting a vehicle in another European country.

Buying or renting a property in another country than your country of residence can raise some questions.

Our tips for avoiding traps.

We highlight the best sustainable practices in Europe.

Resolve your disputes without taking legal action.

Learn about the rights of people with reduced mobility.

Defending your rights as a European consumer step by step.