The European Consumer Centre Luxembourg offers consumers assistance free of charge, in matters of European consumer law.
Has your flight been cancelled or delayed? Did your online purchase not go as planned? Or have your consumer rights generally not been respected in Europe? We are not only at your disposal via our online forms, yet equally by phone or even at our offices.
The European Consumer Centre GIE Luxembourg is part of a network of 29 European Consumer Centres in the European Union, as well as in Iceland and Norway (European Consumer Centres Network - ECC-Net). The ECC-Net also cooperates with the International Consumer Centre in the United Kingdom. We inform consumers about European consumer law and assist them in the settlement of cross-border consumer matters.
We are competent in these areas
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