This website, “” is a service provided by the European Consumer Center Luxembourg GIE (Economic interest group) who is based in:

Consumer Center Luxembourg GIE
271, route d’Arlon
L-1150 Luxembourg
+352 26 84 64 1

Registered in the Luxembourg Chamber of Commerce under the number C30.

This site is hosted by: Addedsense s. à r.l., 2-4 rue du Nord L-2229 Luxembourg

Purpose of ECC GIE Luxembourg

ECC Luxembourg is part of an EU-wide network of European Consumer Centres (ECC-Net) set up by the European Commission who offer consumer help and advice. ECC Luxembourg informs European consumers about their rights in the European Union, Norway and Iceland. ECC Luxembourg advices and assists consumers in cross border disputes with traders based in another EU country, Norway or Iceland. Moreover ECC Luxembourg informs consumers about alternative dispute entities for consumer disputes (ADR). The ECC GIE Luxembourg is an economic interest group financed by the European Commission, the Luxembourgish government and the Union Luxembourgeoise des Consommateurs.


The European Consumer Center intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the European Consumer Center is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author’s agreement.


Neither the Commission neither any person acting in her name is liable for any use that may be made of the information contained in that publication. The European Consumer Center reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage causes by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.

Referrals and links

The European Consumer Center is not responsible for any contents linked or referred to from his pages – unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.

Legal validity of this disclaimer

This disclaimer is to be regarded as part of the internet publication which you were referred from. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

Google Analytic*

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:

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Further information concerning the terms and conditions of use and data privacy can be found at or at Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).