This website, “” is a service provided by the European Consumer Center Luxembourg GIE (Economic interest group) who is based in:

Consumer Center Luxembourg GIE
271, route d’Arlon
L-1150 Luxembourg
+352 26 84 64 1

Registered in the Luxembourg Chamber of Commerce under the number C30.

This site is hosted by: Addedsense s. à r.l., 2-4 rue du Nord L-2229 Luxembourg

Purpose of ECC GIE Luxembourg

ECC Luxembourg is part of an EU-wide network of European Consumer Centres (ECC-Net) set up by the European Commission who offer consumer help and advice. ECC Luxembourg informs European consumers about their rights in the European Union, Norway and Iceland. ECC Luxembourg advices and assists consumers in cross border disputes with traders based in another EU country, Norway or Iceland. Moreover ECC Luxembourg informs consumers about alternative dispute entities for consumer disputes (ADR). The ECC GIE Luxembourg is an economic interest group financed by the European Commission, the Luxembourgish government and the Union Luxembourgeoise des Consommateurs.


The European Consumer Center intended not to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. The copyright for any material created by the European Consumer Center is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author’s agreement.


Neither the Commission neither any person acting in her name is liable for any use that may be made of the information contained in that publication. The European Consumer Center reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage causes by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. Parts of the pages or the complete publication including all offers and information might be extended, changed or partly or completely deleted by the author without separate announcement.


This site may use certain cookies, which you can manage using the consent banner.

It is not guaranteed that you will be able to access all the functions of this website without restriction if you make the appropriate settings.

Cookies do not allow us to identify visitors but are used for analytical purposes to improve the use of the site. We would nevertheless like to inform you that you can prevent cookies from being saved by modifying the settings on your computer.

Change cookie preferences

Legal validity of this disclaimer

Among others, this website has been funded by the European Union. The content represents the views only of the author, and is the sole responsibility of the author, and may not be taken to reflect the views of the European Commission and/or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA) or any other body of the European Union. The European Commission and EISMEA accept no responsibility for any use that may be made of the information contained therein.

The content of the site is provided for information purposes only. Neither ECC GIE Luxembourg, nor the European Commission, nor any other person acting on their behalf is responsible for any use that may be made of information taken from this site. The CEC GIE Luxembourg accepts no responsibility for any information that may be incomplete, out of date, incorrect or of poor quality. Although every care is taken to ensure that this site is constantly updated, the ECC GIE Luxembourg cannot be held liable for the consequences of any legal or regulatory changes made after the information published was put online.

This site may contain hypertext links to sites managed by third parties. The European Consumer Centre GIE du Luxembourg cannot be held responsible for the content of these sites to which it refers or makes reference.


We use Matomo to collect aggregate data for statistical purposes about how our visitors use the website. This data is used to help us improve your user experience of the website.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.