Template letters and emails - European Consumer Centre Luxembourg

Do you need help with your complaint to send to the company? Download our personalised letters below. Complete the text between [ ] and send the document as an email or letter, by using copy/paste.

We advise you to keep a copy of your e-mail or letter (and the proof of posting).

Is the professional refuting your complaint? Do not hesitate to contact us and we will be happy to help you. All our services are free of charge.

Air travel

Has your flight been cancelled? Ask for a refund.

Has your flight been delayed? Claim compensation.

Has your flight been rescheduled? Claim compensation.

Has your luggage been damaged? Claim compensation.

Has your luggage been delayed? Claim compensation.

Has your luggage been lost? Claim compensation.

Shopping

Have your order not been delivered? Ask for a refund.

Have you received a defect product? Request a repair.

Have you received the wrong product? Request a replacement.

Do you want to return a product? Use your right of withdrawal.

Car rentals

Have you had an unjustified amount debited from your card? Stop payment.