Buying or booking via an online platform: what to look out for

Buying a product, booking accommodation or renting a vehicle online has become common practice. But do you always know who you are entering into a contract with and what your rights are if something goes wrong?

The European Consumer Centre Luxembourg (ECC Luxembourg) has published a new information sheet on purchases and bookings made via online platforms.

It provides practical advice on what to check before making a payment: the identity of the seller, their status (trader or private individual), any additional fees, cancellation policies and the protection offered by some platforms if something goes wrong.

Read our new information sheet to find out what to look out for before buying or booking via an online platform.