{"id":5583,"date":"2022-09-14T12:53:25","date_gmt":"2022-09-14T10:53:25","guid":{"rendered":"https:\/\/cecluxembourg.addedsense.eu\/about-us\/qui-sommes-nous\/"},"modified":"2026-04-07T14:31:19","modified_gmt":"2026-04-07T12:31:19","slug":"what-does-ecc-do","status":"publish","type":"page","link":"https:\/\/www.cecluxembourg.lu\/en\/about-us\/what-does-ecc-do\/","title":{"rendered":"What does ECC do?"},"content":{"rendered":"\n\n\t<p>The European Consumer Centre GIE Luxembourg (ECC Luxembourg) aims to inform, advise and assist Luxembourg and European residents in their cross-border disputes.<\/p>\n<p>Do you need our help ? It is very simple: contact us via our online forms or directly by phone, and our lawyers will get back to you as soon as possible. An appointment can also be scheduled for a consultation on our premises. All our services are free of charge.<\/p>\n<p>Has your flight been cancelled or delayed, does your online purchase not happen as planned, are you victim of a scam, do you have an issue with a delivery or, in general, have your European consumer rights not been respected? The ECC Luxembourg can help you !<\/p>\n   <div class=\"brlbs-cmpnt-container brlbs-cmpnt-content-blocker brlbs-cmpnt-with-individual-styles\" data-borlabs-cookie-content-blocker-id=\"youtube-content-blocker\" data-borlabs-cookie-content=\"PGlmcmFtZSBzcmM9Imh0dHBzOi8vd3d3LnlvdXR1YmUtbm9jb29raWUuY29tL2VtYmVkLzdPd2c1QVRjX3V3P3NpPTVoOTdHVTFZX2pDdHJxcGsiIGFsbG93ZnVsbHNjcmVlbj48L2lmcmFtZT4=\"><div class=\"brlbs-cmpnt-cb-preset-c brlbs-cmpnt-cb-youtube\"> <div class=\"brlbs-cmpnt-cb-thumbnail\" style=\"background-image: url('https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/borlabs-cookie\/1\/yt_7Owg5ATc_uw_hqdefault.jpg')\"><\/div> <div class=\"brlbs-cmpnt-cb-main\"> <div class=\"brlbs-cmpnt-cb-play-button\"><\/div> <div class=\"brlbs-cmpnt-cb-content\"> <p class=\"brlbs-cmpnt-cb-description\">You are currently viewing a placeholder content from <strong>YouTube<\/strong>. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.<\/p> <a class=\"brlbs-cmpnt-cb-provider-toggle\" href=\"#\" data-borlabs-cookie-show-provider-information role=\"button\">More Information<\/a> <\/div> <div class=\"brlbs-cmpnt-cb-buttons\"> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-unblock role=\"button\">Unblock content<\/a> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-accept-service role=\"button\" style=\"display: inherit\">Accept required service and unblock content<\/a> <\/div> <\/div> <\/div><\/div>\n<h2>\n\t\t\tHistorical background\t<\/h2>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/Timeline-ENG.jpg\" alt=\"Timeline History of ECC\" height=\"552\" width=\"1300\" title=\"Timeline ENG\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t<\/figure>\n\t<h2>Governance<\/h2>\n<p>The European Consumer Centre Luxembourg &#8211; Groupement d&#8217;Int\u00e9r\u00eat \u00c9conomique (GIE) is administrated by a management board with 6 members:<\/p>\n<ul>\n<li>Marie-Jos\u00e9e Ries, 271 Route d&#8217;Arlon, L- 1150 Luxembourg<\/li>\n<li>Catherine Phillips, 271 Route d&#8217;Arlon, L- 1150 Luxembourg<\/li>\n<li>Dominique Gurov, 19-21, boulevard Royal, L- 2914 Luxembourg<\/li>\n<li>Paul Gries, 55, rue des Bruy\u00e8res, L- 1274 Howald<\/li>\n<li>Aline Rosenbaum, 55, rue des Bruy\u00e8res, L- 1274 Howald<\/li>\n<li>Marcel Laschette, 55, rue des Bruy\u00e8res, L- 1274 Howald<\/li>\n<\/ul>\n<p>(Original version of the News) En date du 12 janvier 2023 et conform\u00e9ment au r\u00e8glement europ\u00e9en \u00e9tablissant notamment un programme en faveur du March\u00e9 int\u00e9rieur, le minist\u00e8re de la Protection des consommateurs a d\u00e9sign\u00e9 le Centre europ\u00e9en des consommateurs GIE comme organisme \u00e9ligible \u00e0 soumettre la demande de convention \u00e0 la Commission europ\u00e9enne afin d&#8217;h\u00e9berger le Centre europ\u00e9en des consommateurs pour le Luxembourg pour la p\u00e9riode 2024-2028.<\/p>\n<p>Cette d\u00e9signation marque le prolongement d&#8217;une coop\u00e9ration tr\u00e8s fructueuse depuis la cr\u00e9ation du GIE il y a vingt ans dans le but d&#8217;informer et de prot\u00e9ger les consommateurs lors de leurs activit\u00e9s transfrontali\u00e8res.<\/p>\n\t<h2>Our co-funders<\/h2>\n<p>The ECC Luxembourg is financially supported by the European Commission, Luxembourg&#8217;s Government and the Union Luxembourgeoise des Consommateurs (ULC).<\/p>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"https:\/\/ec.europa.eu\/info\/index_fr\"  target=\"_blank\" rel=\"noopener\"  itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/Logo_Commission_europe\u0301enne_FR.png\" alt=\"logo de la commission europ\u00e9enne\" height=\"184\" width=\"265\" title=\"Logo_Commission_europe\u0301enne_FR\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"https:\/\/mpc.gouvernement.lu\/fr.html\"  target=\"_blank\" rel=\"noopener\"  itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/GOUV_MA_GOUV_MA_Direction_de_la_protection_des_consommateurs_Rouge-1-scaled.jpg\" alt=\"Luxembourgish Government Logo\" height=\"1011\" width=\"2560\" title=\"GOUV_MA_GOUV_MA_Direction_de_la_protection_des_consommateurs_Rouge\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n<figure itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t<a href=\"https:\/\/www.ulc.lu\/fr\/\"  target=\"_blank\" rel=\"noopener\"  itemprop=\"url\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/ulc-logo.png\" alt=\"Logo Union Luxembourgeoise des Consommateurs\" height=\"235\" width=\"130\" title=\"ulc-logo\" onerror=\"this.style.display='none'\" loading=\"lazy\" \/>\n\t\t\t\t<\/a>\n\t<\/figure>\n\n","protected":false},"excerpt":{"rendered":"<p>The European Consumer Centre GIE Luxembourg (ECC Luxembourg) aims to inform, advise and assist Luxembourg and European residents in their cross-border disputes. Do you need our help ? It is very simple: contact us via our online forms or directly by phone, and our lawyers will get back to you as soon as possible. An&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5581,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5583","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumers services : What does ECC do?<\/title>\n<meta name=\"description\" content=\"What does ECC do? | Historical background | Governance | Our co-funders - aims to inform, advise and assist Luxembourg and European residents\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cecluxembourg.lu\/en\/about-us\/what-does-ecc-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumers services : What does ECC do?\" \/>\n<meta property=\"og:description\" content=\"What does ECC do? 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