{"id":3797,"date":"2022-09-14T12:53:03","date_gmt":"2022-09-14T10:53:03","guid":{"rendered":"https:\/\/cecluxembourg.addedsense.eu\/publications\/"},"modified":"2023-08-08T10:52:54","modified_gmt":"2023-08-08T08:52:54","slug":"publications","status":"publish","type":"page","link":"https:\/\/www.cecluxembourg.lu\/en\/publications\/","title":{"rendered":"Publications"},"content":{"rendered":"\r\n

Brochures and infosheets<\/h2>\r\n
Image<\/th>Title<\/th>File Size<\/th>Link<\/th><\/tr><\/thead>
\"2025<\/div><\/td>
2025 \u2013 Annual Report of ECC Luxembourg<\/td>3 Mo<\/td>
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\"Travelling<\/div><\/td>
Travelling with pets \u2013 A guide for trips within the EU<\/td>1 Mo<\/td>
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\"Find<\/div><\/td>
Find out more about ECC Luxembourg’s services<\/td>730 Ko<\/td>
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\"2024<\/div><\/td>
2024 \u2013 Annual Report from ECC Luxembourg<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
R\u00e9siliation d\u2019un abonnement mobile (Luxembourg, Belgique, France)<\/td>292 Ko<\/td>
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\"2023<\/div><\/td>
2023 \u2013 Annual Report from ECC Luxembourg<\/td>3 Mo<\/td>
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\"Air<\/div><\/td>
Air Passenger Rights<\/td>343 Ko<\/td>
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\"Vos<\/div><\/td>
Vos droits en cas de retards, pertes ou d\u00e9t\u00e9rioration des bagages<\/td>373 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Geoblocking<\/td>462 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Rail Passenger Rights<\/td>549 Ko<\/td>
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\"Multimodal<\/div><\/td>
Multimodal Passenger transport<\/td>686 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Car rentals<\/td>452 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Boat Passenger Rights<\/td>547 Ko<\/td>
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\"2022<\/div><\/td>
2022 – Annual Report from ECC Luxembourg<\/td>1 Mo<\/td>
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\"How<\/div><\/td>
How can the European Consumer Centre Luxembourg assist you, for free, with your cross-border complaints?<\/td>213 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Leitfaden f\u00fcr Studierende \u2013 Mieten in Deutschland<\/td>187 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Bus passengers\u2019 rights<\/td>487 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Package travel and linked travel arrangements<\/td>553 Ko<\/td>
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\"New<\/div><\/td>
New trend: drop-shipping<\/td>116 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
30 ans \u00e0 vos c\u00f4t\u00e9s<\/td>4 Mo<\/td>
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\"Is<\/div><\/td>
Is it safe to buy counterfeit goods?<\/td>247 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Site de rencontre: comment \u00e7a marche?<\/td>374 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
La proc\u00e9dure europ\u00e9enne de r\u00e8glement des petits litiges<\/td>397 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Commerce electronique \u2013 Conseils pratiques pour acheter en toute s\u00e9curit\u00e9<\/td>144 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
Achat d\u2019un bien immobilier en France<\/td>2 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
Achat d\u2019un v\u00e9hicule dans l\u2019Union europ\u00e9enne<\/td>527 Ko<\/td>
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ECCNet Publications<\/h2>\r\n
Image<\/th>Title<\/th>File Size<\/th>Link<\/th><\/tr><\/thead>
\"2024<\/div><\/td>
2024 – Car-Pass or how to be sure of a vehicle\u2019s mileage abroad<\/td>301 Ko<\/td>
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\"2023<\/div><\/td>
2023 – Toll fees in Italy<\/td>545 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2022 – Winter tires within Europe<\/td>763 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2017 – The impact of counterfeiting on online consumer rights in Europe<\/td>18 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2016 – Online holiday booking \u2013 Is the initial price the final price (r\u00e9sum\u00e9)<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
Buying counterfeit…a good deal?<\/td>245 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2015 \u2013 Cross-border car purchases \u2013 What to look out for when you\u2019re bargain hunting (Summary)<\/td>589 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2015 \u2013 Cross-border car purchases \u2013 What to look out for when you\u2019re bargain hunting (Summary)<\/td>589 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2015 \u2013 Air Passenger Rights Report \u2013 Do consumers get the compensation they are entitled to and at what costs?<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2015 – Timesharing Top Tips<\/td>114 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2015 – Timeshare<\/td>1 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2015 \u2013 Alternative Dispute Resolution in the Air Passenger Rights sector (update)<\/td>1 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2014 \u2013 Commercial warranties \u2013 Are they worth the money? (Summary)<\/td>640 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2014 \u2013 Fraud in cross-border e-commerce<\/td>2 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2014 \u2013 Ski Resorts in Europe 2012 \u2013 2013<\/td>4 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2014 \u2013 E-commerce report \u2013 Part 1 Highlights for traders \u2013 Checklist and test yourself tool<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2014 \u2013 E-commerce report \u2013 Part 2 Highlights for consumers \u2013 Checklists and test yourself tool<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2013 \u2013 Chargeback in the EU\/EEA \u2013 A solution to get your money back when a trader does not respect your consumer rights<\/td>1 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2013 \u2013 The Services Directive 2006\/123\/EC \u2013 Analysis of Article 20.2 and Article 21 related consumer complaints reported to ECC-Net between 2010 and 2012<\/td>2 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2013 \u2013 Trust marks report \u2013 \u201dCan I trust the trust mark?\u201d<\/td>2 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2012 \u2013 Alternative Dispute Resolution in the Air Passenger Rights sector<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2012 \u2013 European Small Claims Procedure Report<\/td>1 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2012 \u2013 The European Online Marketplace Consumer complaints 2010-2011<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2012 \u2013 Too good to be true? It probably is! \u2013 Unfair Commercial Practices and Unsolicited Goods<\/td>2 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2011 – Online holiday booking \u2013 Is the initial price the final price?<\/td>3 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2011 \u2013 ECC-Net Air Passenger Rights Report \u2013 in the aftermath of the \u2018Volcanic Ash Crisis\u2019<\/td>6 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2011 \u2013 Online cross-border Mystery Shopping \u2013 State of the e-union<\/td>4 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2011 \u2013 Study on Airlines\u2019 Currency & Payment Card Fees \u2013 The cost of paying<\/td>2 Mo<\/td>
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\"E-commerce<\/div><\/td>
E-commerce checklist (for traders)<\/td>60 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2010 \u2013 Comparison of minimum criteria for 3-star hotels in the EU<\/td>503 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2010 \u2013 The European\u00a0Online Marketplace:\u00a0Consumer Complaints\u00a02008 \u2013 2009<\/td>2 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2009 \u2013 Price Research, Price Differences in Europe \u2013\u00a0Products of H&M, Zara, C&A and Body Shop<\/td>27 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2009 \u2013 Classification of hotel establishements within the EU<\/td>6 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2008 \u2013 The European Online\u00a0Marketplace: Consumer\u00a0Complaints 2007<\/td>2 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2007 \u2013 Air Passenger Rights: Consumer complaints 2006<\/td>790 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2003 \u2013 Realities of the European online marketplace<\/td>1 Mo<\/td>
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ECCNet Annual Reports<\/h2>\r\n
Image<\/th>Title<\/th>File Size<\/th>Link<\/th><\/tr><\/thead>
\"2024<\/div><\/td>
2024 \u2013 The European Consumer Centres Network (ECC -Net)<\/td>1 Mo<\/td>
<\/path><\/svg><\/div><\/a><\/div><\/td><\/tr>
\"2023<\/div><\/td>
2023 \u2013 The European Consumer Centres Network (ECC -Net)<\/td>4 Mo<\/td>
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\"2022<\/div><\/td>
2022 \u2013 The European Consumer Centres Network (ECC -Net)<\/td>2 Mo<\/td>
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\"2021<\/div><\/td>
2021 – The European Consumer Centres Network (ECC -Net)<\/td>546 Ko<\/td>
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\"ic\u00f4ne<\/div><\/td>
2020 \u2013 Rapport annuel (15th anniversary)<\/td>5 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2015 – Rapport annuel (10th anniversary)<\/td>18 Mo<\/td>
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\"ic\u00f4ne<\/div><\/td>
2013 – Rapport annuel<\/td>2 Mo<\/td>
<\/path><\/svg><\/div><\/a><\/div><\/td><\/tr>
\"ic\u00f4ne<\/div><\/td>
2012 – Rapport annuel<\/td>6 Mo<\/td>
<\/path><\/svg><\/div><\/a><\/div><\/td><\/tr><\/tbody><\/table>\r\n","protected":false},"excerpt":{"rendered":"

Brochures and infosheets ECCNet Publications ECCNet Annual Reports<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3797","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPublications: Brochures and infosheets<\/title>\n<meta name=\"description\" content=\"Publications: Brochures and infosheets - Consult our publications on various topics of European consumer law, and many tips for consumers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cecluxembourg.lu\/en\/publications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Publications: Brochures and infosheets\" \/>\n<meta property=\"og:description\" content=\"Publications: Brochures and infosheets - 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