{"id":1409,"date":"2022-09-16T00:55:32","date_gmt":"2022-09-15T22:55:32","guid":{"rendered":"https:\/\/cecluxembourg.addedsense.eu\/accueil\/"},"modified":"2026-07-07T16:41:49","modified_gmt":"2026-07-07T14:41:49","slug":"accueil","status":"publish","type":"page","link":"https:\/\/www.cecluxembourg.lu\/en\/","title":{"rendered":"Home"},"content":{"rendered":"\n\n\t
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The European Consumer Centre Luxembourg helps you free of charge if you have an issue with a professional based in another EU country!<\/h1>\n

Has your flight been cancelled or delayed? Did your online purchase not go as planned? Or have your consumer rights generally not been respected in Europe? We are not only at your disposal via our online forms, yet equally by phone or even at our offices.<\/p>\n Do you have a question?<\/a>\n Do you have a complaint against a professional in Europe?<\/a>\n<\/section>\n\t\n

\n \n European network\n

Our Network<\/h2>\n \n The European Consumer Centre GIE Luxembourg (CEC Luxembourg) is part of a network of 29 European Consumer Centres in the European Union, as well as in Iceland and Norway (European Consumer Centres Network – ECC-Net<\/a>). The ECC-Net also cooperates with the International Consumer Centre in the United Kingdom. We inform consumers about European consumer law and assist them in the settlement of cross-border consumer matters.\n \n 29\n Centres in the European Union\n 50+\n Legal experts\n 130 000+\n cases handled per year\n \n

How can we help you?<\/h2>\n More information under the topics\n \n Are you aware of your rights as a European traveler?\n <\/a>\n \n What you need to know to buy safely, online or in a shop.\n <\/a>\n \n Telecommunication, financial services, dating and health: everything you need to know.\n <\/a>\n \n Information on selling or renting a vehicle in another European country.\n <\/a>\n \n Buying or renting a property in another country than your country of residence can raise some questions.\n <\/a>\n \n Our tips for avoiding traps.\n <\/a>\n \n We highlight the best sustainable practices in Europe.\n <\/a>\n \n Resolve your disputes without taking legal action.\n <\/a>\n \n Learn about the rights of people with reduced mobility.\n <\/a>\n \n Defending your rights as a European consumer step by step.\n <\/a>\n \n

Not sure how to formulate your complaint to the trader?<\/h2>\n

Consult our sample letters and emails, organised by topic.<\/p>\n See templates<\/a>\n<\/section>\n

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Luxembourg\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\tLuxembourg Expat Day 2026<\/a>\n\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t›<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\tPress Conference on Air Passenger Rights<\/a>\n\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t›<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\tECC Luxembourg Joins the Consumer Council<\/a>\n\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t\t›<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n \n View all news\n ›\n <\/a>\n\n","protected":false},"excerpt":{"rendered":"

On 14 July, the first meeting of the Consumer Council took place in its new composition, following the entry into force of the Law and the Grand-Ducal Regulation of 23 April 2026 adapting its composition and operating procedures. On this occasion, the European Consumer Centre Luxembourg (ECC Luxembourg) participated in the Council’s work for the…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1409","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nEuropean Consumer Centre Luxembourg<\/title>\n<meta name=\"description\" content=\"The European Consumer Centre Luxembourg offers assistance free of charge to consumers regarding the European consumer law.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cecluxembourg.lu\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"European Consumer Centre Luxembourg\" 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