{"id":10505,"date":"2025-04-09T13:30:46","date_gmt":"2025-04-09T11:30:46","guid":{"rendered":"https:\/\/www.cecluxembourg.lu\/?page_id=10505"},"modified":"2025-08-04T20:46:52","modified_gmt":"2025-08-04T18:46:52","slug":"what-is-cec-luxembourg","status":"publish","type":"page","link":"https:\/\/www.cecluxembourg.lu\/en\/what-is-cec-luxembourg\/","title":{"rendered":"What is CEC Luxembourg ?"},"content":{"rendered":"\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"logo-cecluxembourg-en2\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/logo-cecluxembourg-en2-1.svg\" alt=\"ECC Luxembourg Logo\" width=\"446\" height=\"215\" \/><\/p>\r\n<p><strong>CEC<\/strong> is a short form of &#8220;<strong>C<\/strong>entre <strong>E<\/strong>urop\u00e9en des <strong>C<\/strong>onsommateurs&#8221;.<\/p>\r\n<p>This is French and means European Consumer Centre.<\/p>\r\n<p>In this text, we write &#8220;CEC Luxembourg&#8221;.<\/p>\r\n<p>CEC Luxembourg helps me if I have a problem with a company.<\/p>\r\n<p>The company must be in another country.<\/p>\r\n<p>The company must be in the <strong>EU<\/strong>, Norway, or Iceland.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"EU icon\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/UE-2.png\" alt=\"European flag\" width=\"186\" height=\"130\" \/><\/p>\r\n<p>CEC Luxembourg helps me with all my questions about European <strong>consumer law<\/strong>.<\/p>\r\n<p>CEC Luxembourg does this for free. <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/gratis.png\" alt=\"\" width=\"37\" height=\"27\" \/><\/p>\r\n<h2>How can CEC Luxembourg help me?<\/h2>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"How can CEC Luxembourg help me?\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/Wie-kann-das-CEC-Luxembourg-mir-helfen-2.png\" alt=\"Icon of 2 people jointly analysing a document\" width=\"253\" height=\"174\" \/><\/p>\r\n<p>CEC Luxembourg informs me about my rights.<\/p>\r\n<ul>\r\n<li>My rights when buying a <strong>product<\/strong>:<\/li>\r\n<\/ul>\r\n<ul>\r\n<li>My rights when buying a <strong>service<\/strong>:<\/li>\r\n<\/ul>\r\n<p>CEC Luxembourg helps me before and after I buy something.<\/p>\r\n<p>CEC Luxembourg gives me tips, so I don&#8217;t get problems.<\/p>\r\n<p>For example:<br \/>Before I buy something, I check the reviews.<br \/>If many buyers are happy with the product.<br \/>I can probably trust the seller.<\/p>\r\n<p>CEC Luxembourg helps me if I have a problem with a company.<\/p>\r\n<p>CEC Luxembourg contacts the company.<\/p>\r\n<p>It tries to solve the problem in a way that everyone is happy.<\/p>\r\n<h2>What tips can CEC Luxembourg give me?<\/h2>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"What tips can CEC Luxembourg give me?\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/Welche-Tipps-kann-das-CEC-Luxembourg-mir-geben-2.png\" alt=\"Icon of 2 people talking\" width=\"139\" height=\"174\" \/><\/p>\r\n<p>CEC Luxembourg gives me many tips.<\/p>\r\n<p>The tips help me:<\/p>\r\n<ul>\r\n<li>When I travel.<br \/>Example: when I go on holiday.<\/li>\r\n<li>When I go shopping.<\/li>\r\n<li>When I use services.<br \/>For example: a repair.<\/li>\r\n<li>When I buy a house or an apartment.<\/li>\r\n<li>When I buy a vehicle.<br \/>For example: a car or a motorbike.<\/li>\r\n<li>When I want to protect myself from <strong>scams.<\/strong><\/li>\r\n<\/ul>\r\n<ul>\r\n<li>When I want to protect myself from <strong>fake products<\/strong>.<\/li>\r\n<\/ul>\r\n<ul>\r\n<li>When I want to shop <strong>sustainably.<\/strong><\/li>\r\n<\/ul>\r\n<h2>When can CEC Luxembourg help me?<\/h2>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"When can CEC Luxembourg help me?\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/Wann-kann-das-CEC-Luxembourg-mir-helfen-2.png\" alt=\"Icon of 2 people analysing a document together and an icon of a list\" width=\"371\" height=\"167\" \/><\/p>\r\n<p>Here are some examples of when CEC Luxembourg can help me:<\/p>\r\n<ul>\r\n<li>My flight is cancelled or late.<\/li>\r\n<li>My suitcase is damaged, lost, or late.<\/li>\r\n<li>I have a disability.<br \/>What are my rights when I travel?<\/li>\r\n<li>I want to rent a car in another country.<br \/>For example: I am on holiday.<br \/>I pay a company for one week.<br \/>In return, I get a car.<\/li>\r\n<li>I bought something online, but there is a problem.<br \/>For example: The company <strong>doesn&#8217;t<\/strong> deliver the product.<br \/>Or: The product is broken.<\/li>\r\n<\/ul>\r\n<h2>Who does CEC Luxembourg work with?<\/h2>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"Who does CEC Luxembourg work with?\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/Mit-wem-arbeitet-das-CEC-Luxembourg-zusammen-2.png\" alt=\"A European Union flag with a handshake symbol\" width=\"161\" height=\"173\" \/><\/p>\r\n<p>CEC Luxembourg is part of a group.<\/p>\r\n<p>There are 29 centres in this group.<\/p>\r\n<p>All these Centres help consumers in their own country, just like CEC Luxembourg.<\/p>\r\n<p>In each of the 27 EU countries, there is one of these Centres.<\/p>\r\n<p>The Centres in Norway and Iceland are also part of the group.<\/p>\r\n<p>The group works together and shares information.<\/p>\r\n<h2>How can I contact CEC Luxembourg?<\/h2>\r\n<p><img loading=\"lazy\" decoding=\"async\" title=\"How can I contact CEC Luxembourg?\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/3-en-1-2.png\" alt=\"Contact icons\" width=\"1779\" height=\"507\" \/><\/p>\r\n<p>The services of CEC Luxembourg are free.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/@.png\" alt=\"Symbol f\u00fcr eine E-Mail\" width=\"53\" height=\"61\" \/><\/p>\r\n<p>I can send an email:<\/p>\r\n<p><a href=\"mailto:info@cecluxembourg.lu\" target=\"_blank\" rel=\"noopener\">info@cecluxembourg.lu<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/tel.png\" alt=\"Symbol f\u00fcr ein Handy\" width=\"36\" height=\"72\" \/><\/p>\r\n<p>I can call:<\/p>\r\n<p>+352 26 84 64 1<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>I can fill out a form <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/ordi.png\" alt=\"Symbol f\u00fcr einen Internetbrowser\" width=\"64\" height=\"72\" \/>on the CEC Luxembourg website.<\/p>\r\n<p>I can also go directly to the CEC Luxembourg office.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.cecluxembourg.lu\/wp-content\/uploads\/localisation.png\" alt=\"\" width=\"58\" height=\"81\" \/><\/p>\r\n<p>The address is:<br \/>271, route d&#8217;Arlon<br \/>L-1150 Luxembourg<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>There, I can talk to a <strong>legal expert<\/strong>.<\/p>\r\n<p>I can choose the language I want to speak.<\/p>\r\n<p>The conversation is free.<\/p>\r\n<p>It is important to make an appointment (rendez-vous) in advance.<\/p>\r\n<p>I can also follow CEC Luxembourg on social media:<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>CEC is a short form of &#8220;Centre Europ\u00e9en des Consommateurs&#8221;. This is French and means European Consumer Centre. In this text, we write &#8220;CEC Luxembourg&#8221;. CEC Luxembourg helps me if I have a problem with a company. The company must be in another country. The company must be in the EU, Norway, or Iceland. CEC&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10505","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is CEC Luxembourg ? - European Consumer Centre Luxembourg<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cecluxembourg.lu\/en\/what-is-cec-luxembourg\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is CEC Luxembourg ? - European Consumer Centre Luxembourg\" \/>\n<meta property=\"og:description\" content=\"CEC is a short form of &#8220;Centre Europ\u00e9en des Consommateurs&#8221;. 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