PUBLICATIONS:

• Included languages: EN
  Solvit report 2009 | 2010-06-14
  To donwload
  • Download: solvit_2009_report_en.pdf - 1.700.003 bytes

• Included languages: EN
  Study on the use of Alternative Dispute Resolution in the European Union | 2010-02-18
  To dowload
  • Download: adr_study_consultation.pdf - 4.852.373 bytes

• Included languages: EN
  Rapport ECC-Net 2008 / ECC-Net Bericht 2008 | 2010-02-08
  à télécharger / zum Herunterladen
  • Download: ecc_net_annual_report_2008.pdf - 1.728.430 bytes

• Included languages: EN
  Hotel classification report | 2010-02-08
  For download
  • Download: reporthotelclassification.pdf - 2.568.769 bytes

• Included languages: FR
  Rapport Questionnaire ADR 2009 | 2010-02-02
  Analyse des litiges transfrontaliers de consommation soumis aux dispositifs de règlement alternatif des litiges du Luxembourg durant l’année 2008
  • Download: adr2009-rapportquestionnaire.pdf - 818.336 bytes

• Included languages: EN
  Cross-Border dispute resolution mechanisms in Europe | 2010-02-02
  Practical Reflections on the need and availability
  • Download: adr-report-final.pdf - 1.138.077 bytes

• Included languages: EN, DE, FR
  Annual ECC-Net Report 2008 / Jahresbericht ECC-Net 2008 / Rapport annuel ECC-Net 2008 | 2009-08-20
  To dowload / zum Herunterladen / à télécharger
  • Download: ecc_net_report_2008d.pdf - 21.136 bytes
  • Download: ecc_net_report_2008.pdf - 89.833 bytes
  • Download: ecc_net_report_2008f.pdf - 20.796 bytes

• Included languages: EN
  The European Online Marketplace: Consumer Complaints 2003 | 2008-08-11
  Report to order and download / Bericht zum Bestellen und Herunterladen / Rapport à commander ou à télécharger - Size / Größe / Taille 1,15 Mo
  • Download: ecce-commercereportpart2march04.pdf - 1.215.221 bytes

• Included languages: EN
  Timeshare report 2003 | 2008-08-11
  Report to order or to dowload / Bericht zum Bestellen und Herunterladen / Rapport à commander ou à télécharger - Size / Größe / Taille 158 Ko
  • Download: timesharereport2003-versionsept03.pdf - 161.848 bytes

• Included languages: DE
  Europa - Grenzenloses Einkaufsparadies | 2008-08-11
  Bericht zum Bestellen und Herunterladen / Report to order and download / Rapport à commander et télécharger - Größe / Size / Taille 732 Ko
  • Download: europa-grenzenloseseinkaufsparadies.pdf - 749.710 bytes

• Included languages: EN, DE, FR, LU
  Enquête européenne sur l’envoi de colis postaux | 2008-08-11
  Tableaux reprenant l’ensemble des résultats européens concernant l’enquête sur l’envoi de colis postaux réalisées en septembre 2004 - Taille 161 Ko
  • Download: eccjointproject2004onpostalservices.xls - 165.376 bytes

• Included languages: DE
  Einkaufen in Ausland | 2008-08-11
  Details zur Preiserhebung - Größe 8,24 Ko
  • Download: eccpricesurvey11eucities2005.pdf - 8.439 bytes

• Included languages: EN
  The European Online Marketplace: Consumer Complaints 2004 | 2008-08-11
  A summary and analysis of consumer complaints reported to the European Consumer Centre Network - Size 1,48 Mo
  • Download: eur_online_marketplace_2004.pdf - 1.557.588 bytes

• Included languages: EN
  The European Online Marketplace: Consumer Complaints 2005 | 2008-08-11
  Report to order and download / Bericht zum Bestellen und Herunterladen / Rapport à commander ou à télécharger- Size / Größe / Taille 2,19 Mo
  • Download: eur_online_marketplace_20052.pdf - 2.299.658 bytes

• Included languages: FR
  Enquête sur les DAR au Luxembourg et les litiges tranfrontaliers | 2008-08-11
  Le CEC Luxembourg a réalisé une enquête en décembre 2005 sur les DAR luxembourgeois et les litiges transfrontaliers. L’enquête, les résultats et l’analyse sont à télécharger Taille 33,5 Ko + 51,5 Ko + 59,5 Ko
  • Download: rapportenquêteadrdcembre2005.doc - 49.664 bytes
  • Download: rsultatsquestionnaire.doc - 45.568 bytes
  • Download: questionnaireadr23-12-05.doc - 31.232 bytes

• Included languages: EN
  E-commerce Trustmarks in Europe | 2008-08-11
  Report to download - Size 886 Ko
  • Download: e-commercetrustmarksineurope.pdf - 907.819 bytes

• Included languages: EN
  Air Passenger Rights: Consumer Complaints 2005 | 2008-08-11
  Report to download - Size 464 Ko
  • Download: eccnetairpassengerrightsreport.pdf - 475.878 bytes

• Included languages: EN
  Report from the swedish Workshop on Holiday Clubs | 2008-08-11
  To download - Size 5,13 Mo
  • Download: report_from_swedish_workshop_timeshare(2).pdf - 5.385.764 bytes

• Included languages: EN
  The European Online Marketplace: Consumer Complaints 2007 | 2008-08-11
  Report to order and download / Bericht zum Bestellen und Herunterladen / Rapport à commander ou à télécharger - Size / Größe / Taille 2,14 Mo
  • Download: ecce-commercereport2007.pdf - 2.253.874 bytes

• Included languages: EN
  Rapport ECC-Net 2007 / ECC-Net Bericht 2007 | 2008-08-11
  à télécharger / zum Herunterladen - Taille / Größe 1,31 Mo
  • Download: annual_report_ecc_2007.pdf - 1.381.462 bytes