What should you do if you have a conflict with a professional?

1.    Write a letter to the company in which you explain your situation clearly and accurately.

Your letter should include :

• your contact address,
• the date on which you discovered the problem,
• detailed information about the problem,
• the names of persons and / or firms involved,
• your expectations.
   

2.    Send this letter by registered mail (recorded signed for) to the company.

3.    If you receive no response or an unsatisfactory answer, contact the ECC Network