What should you do if you have a conflict with a professional?
1. Write a letter to the company in which you explain your situation clearly and accurately.
Your letter should include :
your contact address,
the date on which you discovered the problem,
detailed information about the problem,
the names of persons and / or firms involved,
2. Send this letter by registered mail (recorded signed for) to the company.
3. If you receive no response or an unsatisfactory answer, contact the ECC Network