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ECC-Net

Your consumer rights in the EU:
free information and support

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FAQ
Surveys

Survey


Sondage

1. Did you know the European Consumer Center (ECC) Luxembourg before visiting our internet site?

  yes

  no

If YES, how did you find out about its existence?

  internet search engines

  link on another internet site

  newspapers

  radio, television

  Union Luxembourgeoise des Consommateurs (ULC)

  House of Europe (Maison de l’Europe)

  recommandation

other  

2. Did you know the network of European Consumer Centers (ECC-Net)?

  yes

  no

3. Do you find the internet site of the ECC Luxembourg sufficiently clear and informative?

  yes

  no

4. Have you ever heard of mediation or even of extra-judicial settlement of disputes?

  yes

  no

5. Did you know that mediation could settle crossborder consumer disputes?

  yes

  no

6. Have you already contacted the ECC before for an information request or a crossboarder dispute?

  yes

  no

If YES:

To contact the European Consumer Center (ECC) Luxembourg has been for you

  very easily

  easily

  difficultly

What was the subject of your request at the ECC Luxembourg?

  obtain extensive information about the consumers rights

  obtain information about a particular issue concerning a crossborder purchase

  bring a complaint against a company located in another memberstate of the European Union

other  

How would you rate the processing time of your information request/complaint?

  very quick

  reasonable

  too long

How would you rate the extent of the informations granted by the ECC?

  broad

  satisfactory

  insufficient

Have you been satisfied by the assistance provided by the ECC Luxembourg?

  very satisfied

  satisfied

  not satisfied

7. In order to provide the best possible service, we would be grateful if you would submit us your suggestions to improve the services of the ECC Luxembourg / of the ECC-network:

What is

your country of residence?

your age?

  16-25

  26-40

  41-65

  more than 65

your gender?

  Male

  Female

Le seul but de la collecte des données à caractère personnel ci-dessus est la diffusion de la lettre d’information électronique. Le Centre Européen des Consommateurs s’engage à ne pas les utiliser à des fins commerciales ou publicitaires.

Conformément au Chapitre VI de la loi du 2 août 2002 relative à la protection des personnes à l’égard du traitement des données à caractère personnel, vous disposez de certains droits, dont notamment le droit d’accès aux informations qui vous concernent et un droit de rectification des informations inexactes. Si vous entendez exercer ces droits, veuillez nous contactez à l’adresse suivante : info@cecluxembourg.lu
 

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