The European Consumer Centre GIE - Rapports

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Centre Européen des Consommateurs GIE
2A, rue Kalchesbrück
L-1852 Luxembourg
Grand-Duché de Luxembourg
Tel : +352 26 84 64-1
Fax : +352 26 84 57 61
info@cecluxembourg.lu

Publications

Reports

Online Cross-border Mystery Shopping 2011 - State of the e-Union

(4.29 MB)

The European Online Marketplace: Consumer Complaints 2008-2009

(2.62 MB)

The European Online Marketplace: Consumer Complaints 2007

(2.25 MB)

The European Online Marketplace: Consumer Complaints 2005

(2.30 MB)

ECC-Net / Annual Report 2007

(1.38 MB)

ECC-Net / Annual Report 2008

(1.73 MB)

ECC-Net / Annual Report 2011

(3.38 MB)

ECC-Net - Fifth Anniversary Report 2005-2009

(3.75 MB)

Cross-Border Dispute resolution mechanics in Europe - Practical reflections on the need and availability 2009

(1.14 MB)

Air passenger rights: Consumer complaints 2005

(475.88 kB)

Air passenger rights: Consumer complaints 2006

(809.14 kB)

Air passenger rights: Consumer complaints 2011

(9.34 MB)

Hotel classification report 2010

(2.57 MB)

Solvit report 2009

(1.70 MB)

Questionnaire ADR 2011

(87.24 kB)

Résultats / Results / Ergebnisse Questionnaire ADR 2011

(126.47 kB)

Rapport / Report / Bericht ADR 2011

(140.80 kB)

ECC-Net: European Small Claims Procedure Report

(1.35 MB)

The European Online Marketplace: Consumer complaints 2010-2011

(2.72 MB)

Ski Resorts 2012/2013

(2.63 MB)

Unfair Commercial Practices and Unsolicited Goods

(1.75 MB)

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